Terms and conditions

These terms and conditions set out the basis on which you can use our website and place orders for items from Together Always.

By ordering goods from Together Always you are deemed to have understood and accepted these terms.

The supplier of the goods featured is ‘Together Always’.

You may contact us by email on [email protected] Or by calling 0116 267 7148

Delivery of the ashes

Upon ordering your jewellery on our website, we will send an information pack to you which includes a special sealable ashes pouch and a secure prepaid and addressed envelope for you to send us your loved one's ashes.

On receipt of the ashes we will begin to make your ordered items.

Ashes

When you send your loved one's ashes to us, you are trusting us to look after them in the best way that we can. Our commitments to you as pertains to the ashes are as follows:

  • The ashes will be kept in our locked premises at all times.
  • All processes involving the ashes are carried out by Together Always. No other companies or parties will ever handle your loved one's ashes
  • The ashes are kept in a secure, sealed bag in a container.
  • They are marked clearly with your full order details, including your unique order number and your full name, address, phone number and email address.

Delivery information

We will aim to have your completed item(s) delivered to you within 4 weeks of receiving your ashes. See our delivery information page for more details.

Returns and Refunds

If you have any issues with your jewellery please do not hesitate to ask how these issues can be resolved. Call us on 0116 267 7148 or email us at [email protected]

If any issues cannot be resolved we can refund the full amount of your order if you are unhappy with any aspect of your order or jewellery. The ashes from your jewellery will be taken out and reinstated with the rest of the ashes and the ashes will be sent back to you.