Below are some of the common questions customers have about our jewellery and the ordering process.
If you have a question and can’t find the answer below, please don’t hesitate to get in touch with us on [email protected] or call us on 0116 267 7148
How do I place an order?
You can order and pay for your jewellery item(s) directly on this website. By choosing the item(s) you would like to purchase, selecting the colour for your setting and the material. Then simply add it to your basket and go through the online checkout process.
How do I send the ashes to you?
Upon receipt of your order and online payment, we will post an information pack to you which includes a special sealable ashes pouch and a secure prepaid and addressed envelope so you can send your loved ones ashes to us with ease.
Can I receive an information pack before deciding to order?
Of course, simply fill out the form here and we will forward your free information pack.
The pack features a full brochure and order form, so you can place your order by post and pay either when you send us the order back via a cheque, or when your ashes arrive with us via a phone payment.
How do I pay?
There are many ways you can pay for your item(s).
- Cheque - sent with the information/order pack we send to you to for sending the ashes to us.
- Online - on our website after selecting your chosen item(s) and adding them to your basket
- Phone - we can take payments over the phone, simply call 0116 267 7148
- Bank transfer
How much of the ashes do you need?
We ask for half a teaspoon per item ordered. We do include a spoon and pouch with our order packs for the ashes.
What if I don’t know my ring size?
Don’t worry, you can still place an order. The information pack includes a ring sizer so you can confirm what size you want your ring(s) in when you send in the ashes.
How long will it take for my order to arrive?
We will aim to have all ordered items completed and sent to you within 4 weeks of receiving your ashes. We do also send an email to inform you that the ashes have arrived safely with us.
Can you send my order to a different address?
Of course, simply state your required delivery address during the order process – or contact us on [email protected] or call on 0116267 7148 if you require a change of delivery address after the order has been placed.
Can you encapsulate hair instead of ashes?
Yes, we can use hair instead of ashes.
Can you use pets ashes/hair?
Yes, we can use ashes/hair for all pet types.
Do you provide a certificate of authenticity with every order?
We send all jewellery back with a Certificate of Authenticity with the completed pieces of jewellery with the order with your loved ones name on it as long as the name is provided to us on our order form.
Can I pay over the phone?
Of course, we can take all the relevant information and process your payment.
Do the ashes effect the colour of the setting?
The ashes can alter the colour of the setting slightly.
For example, if the ashes are light in colour (white/sandy colour) they can make the colour of the setting brighter. If the ashes are darker in colour they can make the colour of the setting slightly darker.
However, after doing memorial jewellery since 2013 we have worked out the best colour system for our jewellery.
Do the pendants come with chains?
All of our pendants come with a standard 18-inch chain, although other sizes can be issued when discussed with your order.