Below are some of the common questions customers have about our jewellery and the ordering process.
If you have a question and can’t find the answer below, please don’t hesitate to get in touch with us on firstname.lastname@example.org
How do I place an order?
You can order and pay for your jewellery item(s) directly on this website.
How do I send the ashes to you?
Upon receipt of your order and online payment, we will post an information pack to you which includes a special ashes pouch and a secure stamped-addressed envelope so you can return a sample of your loved ones ashes to us.
Can I receive an information pack before deciding to order?
Of course, simply fill out the form here and we will forward your free information pack.
The pack features a full brochure and order form, so you can place your order by post and send a cheque as payment if you prefer.
How much of the ashes do you need?
We ask for roughly a teaspoon of ashes for each jewellery item.
What if I don’t know my ring size?
Don’t worry, you can still place an order. The information pack includes a ring sizer so you can confirm what size you want your ring(s) in when you send in the ashes.
How long will it take for my order to arrive?
We will aim to have all ordered items completed and sent to you within 3 weeks of receiving your order.
Can you send my order to a different address?
Of course, simply state your required delivery address during the order process – or contact us on email@example.com if you require a change of delivery address after the order has been placed.